In modern healthcare, the industry faces not only challenges in management and treatment but also the need to ensure timely and accurate communication of medical information to staff, patients, and the public. Medical communication has become a vital task in disseminating knowledge, raising awareness, promoting healthy lifestyles, and encouraging proactive disease prevention. In this context, the MTC (Multimedia Terminal Controller) Multi-channel Digital Communication Solution emerges as a powerful tool, enhancing the effectiveness of medical communication, strengthening interaction among stakeholders, and optimizing community healthcare processes.
Context and the needs for MTC solution in healthcare
The healthcare sector is increasingly focused on communication not only within treatment facilities but also across the broader community. Modern communication channels, such as digital screens in public places, help disseminate information about disease prevention and health education to all levels of the population. This approach replaces traditional methods like printed leaflets and banners, which are costly and environmentally unfriendly.
- Healthcare policy and information communication: According to the Ministry of Health, healthcare communication not only disseminates medical knowledge but also influences community behavior, encourages healthy lifestyles, and raises awareness in disease prevention. New healthcare policies, such as the revised Law on Medical Examination and Treatment, and the Decree on the Management of Medical Devices, must be widely promoted to ensure the public stays informed about the changes in healthcare services.
- Public health campaigns: Information on disease outbreaks and health advisories needs to be communicated quickly and clearly in public places such as train stations, bus terminals, and hospitals to enhance community awareness and promote timely actions.
Applying MTC solution in healthcare
The MTC solution not only aids in managing information within healthcare facilities but also expands its use to public health communication for disease prevention. This system ensures synchronized information delivery, reduces costs, and promotes environmental sustainability compared to traditional methods.
1. Enhancing health and public medical information communication
Healthcare facilities can leverage MTC to deliver critical information such as:
- Rare medical cases and the application of new treatment techniques, allowing patients and medical staff to learn about the latest advances in medicine.
- Introducing new services offered by hospitals and medical centers, helping patients access modern healthcare services.
- Health education and consultation: Information on disease prevention, daily health care, and medical advisories can be displayed on screens at hospitals or in public places.
- Stories of exemplary doctors and patients in need of support: Sharing inspiring stories from the medical field and highlighting patients in need of help can create a positive impact and attract community support.
- Hospital activities and events: Public events, free health checkups, or disease prevention campaigns can also be communicated in a timely manner, enhancing public awareness and engagement with healthcare providers.
2. Improving treatment efficiency for doctors and medical staff
With real-time information updates, MTC supports medical staff and doctors by:
- Monitoring and updating patient treatment information, health indicators, and conditions clearly and continuously, providing an overview of critical areas.
- Scheduling and reminding healthcare activities for each ward or patient room, ensuring patients feel secure and cooperate throughout their treatment process.
- Viewing work schedules, urgent announcements, and important guidelines: from pandemic prevention protocols to other internal updates, ensuring the medical team stays informed and coordinated.
3. Supporting the patient care system
With MTC, healthcare facilities can create a seamless and easy-to-understand information experience for patients through display screens in public areas like waiting rooms, clinics, hospital hallways, and private areas such as patient rooms and waiting lounges.
- Health care and disease prevention guidance: Providing essential information about maintaining health and preventing diseases.
- Clinic layout and treatment process instructions: Helping patients feel reassured by providing clear directions and specific guidance, reducing anxiety and enhancing satisfaction during their treatment.
- Real-time appointment and queue status displays: Allowing patients to see their waiting times accurately, minimizing frustration and increasing overall satisfaction.
- Providing light, suitable entertainment content: Helping patients relax and reduce anxiety by offering soothing entertainment, improving their mental well-being.
4. Promoting disease prevention in the community
Beyond healthcare facilities, MTC serves as a powerful tool for promoting disease prevention in public spaces such as train stations, bus terminals, shopping malls, and parks. Instead of relying on traditional methods like posters, banners, or leaflets, using digital screens helps reduce costs, protect the environment, and ensure that information is continuously updated.
- Policies and laws on healthcare by the Party and State
- Disease prevention information and health risk factors
- Vaccination recommendations and medication guidelines
- Health care instructions and promotion of healthy living
5. Efficient management of healthcare information
MTC ensures that the entire process of creating, approving, and publishing information is carried out internally, eliminating the need for external communication or printing before release. The system incorporates stringent security measures, including:
- Access Control: Only authorized personnel can create, modify, and approve content, protecting sensitive healthcare information.
- Change History: The system logs all content changes, making it easy to trace and control, thereby minimizing the risk of errors.
- Multi-Level Approval: Content undergoes multiple levels of approval, ensuring that information is thoroughly vetted before being published.
Benefits of MTC for healthcare facilities and the community
- Enhanced patient experience: Patients receive clear and timely information, contributing to their peace of mind and overall satisfaction.
- Increased efficiency for medical staff: With quick and accurate updates, healthcare professionals can focus more on patient care and treatment.
- Secure healthcare information: The process of creating and approving content ensures that no information is leaked before official publication, protecting sensitive treatment strategies and data.
- Effective community outreach: MTC replaces traditional printing methods, saving costs, protecting the environment, and ensuring continuous updates on disease prevention information.
- Showcasing services and medical achievements: Information about new services, advanced techniques, rare cases, and ethical examples can be shared with the public, enhancing the hospital’s reputation.
- Reduced operational costs: MTC minimizes manual work and saves time in managing and updating information.
Why should you select HPT to implement MTC solution?
HPTis the exclusive partner providing the MTC Solution in Vietnam, with many years of experience in the information technology field. HPT has successfully implemented the solution for numerous major banks and financial institutions, helping clients optimize their communication and marketing management processes and enhance operational efficiency. HPT’s team of experts is always ready to accompany organizations and businesses throughout the implementation process, from consultation to maintenance and technical support.