Request handling process on the SMP systemHPT Provides comprehensive SMP system training for enterprises
The training program focused on delivering in depth knowledge and practical guidance on using the Service Management Portal SMP, a key platform in VietinBank’s service management and operations. The adoption of this system is expected to enhance operational efficiency and improve customer service quality.
During the session, key topics were thoroughly covered, including:
• Overview of the bank wide Service Management Portal SMP
• Guidance on initiating operational support requests
• Guidance on initiating parameter management requests
• Guidance on initiating requests for handling suspicious transactions
• Guidance on operational support processes at the Payment Center
• Guidance on initiating IT support requests
• Guidance on handling inquiries and resolving issues
• Guidance on SLA explanation processes in complaint handling
• Guidance on handling and explaining complaints related to personnel and waiting time
• Guidance on complaint handling support processes
• Guidance on submitting improvement proposals
The training session saw strong engagement from participating units, with many practical questions raised and promptly addressed, helping staff gain a clearer understanding of how to operate the system in real scenarios.
Online Q and A session during SMP system usage
Pilot phase of SMP system launched at VietinBank
Following the training program, VietinBank will begin the pilot phase starting March 26, 2026 at five representative units to evaluate readiness for system wide rollout, including:
• Dong Da Branch
• Tay Sai Gon Branch
• Song Han Branch
• Que Vo Industrial Zone Branch
• Thanh Xuan Branch
HPT reinforces role as a technology partner in digital transformation
The successful delivery of the training program and technology transfer in collaboration with VietinBank highlights HPT’s strong capabilities in organizing, coordinating and executing large scale training initiatives. It also marks a significant milestone in the partnership between the two organizations after more than one year of developing and refining the SMP system, now ready for real world deployment.
Through this project, HPT continues to strengthen its position as a trusted technology partner, supporting enterprises in optimizing operations and delivering sustainable value to both systems and customers.