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Introduction
IT SERVICE MANAGEMENT SOLUTIONS

OVERVIEW  

Nowadays, IT managers of the organizations is always under pressure to reduce service downtime, improve the quality of user support by optimizing the availability and performance of applications and business services. HPT is HP Software Platinum partner in Vietnam, implements the best IT Services Management solution in Vietnam, has professional experts who have many international certificates about ITIL, v3, ITSM.


SERVICE MANAGEMENT SOLUTION PACKAGES WHICH HPT PROVIDES:

  • Application Performance management - APM
  • IT service management solution (ITSM)

HPT CAPACITY

Over 20 year experience in IT, one of the top System Integration companies in Vietnam..

HPT is the unique platinum partner of HP Software in Vietnam, experts in the best solutions of application management, IT service management, with the specialized engineers, trained with senior international certifi- cation for ITIL v3, ITSM.

HPT is experienced in consulting and implementing for several huge customers, typical is Vietinbank, one of the largest join-stock commercial banks in Vietnam. After implementing IT Service Management project in the end of 2010, in 2012, HPT has successfully, timely implemented Centralized Application Management for the important business service which Vietinbank is providing to customer in Ipay (Internet Banking) and Vietinbank strongly appreciated.

Process of providing solutions, services is closely managed by ISO9001, ISO27001, CMMi process, etc…

IT Service Management Solution - ITSM

IT Service Provider want to focus on the quality of their services and customer relationships
- QIT Service Management (ITSM) include IT software solutions and processes in IT organizations to serve their customers and end-user. IT Service Management (ITSM) helps ensure business goals are met and value delivered by providing both the business and the IT department with a process and tools..

- IT Service Management (ITSM) is a key to apply ITIL v3 processes to IT organizations. ITIL is a library of best-practices used in top IT service provider organizations. ITSM softwares help organizations to manage their service levels in ITIL v3 lifecycles , and help them to balance between cost and quality of services.

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IT Operation Management - ITOM

Nowadays, IT managers of the organizations is always under pressure to reduce service downtime, improve the quality of user support by optimizing the availability and performance of applications and business services. HP Application Performance Management (HP APM) is a centralized application monitoring solution

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