I. OVERVIEW
Nowadays, IT managers of the organizations is always under pressure to reduce service downtime, improve the quality of user support by optimizing the availability and performance of applications and business services. HP Application Performance Management (HP APM) is a centralized application monitoring solution, including a set of monitoring tools to monitor key applications of the enterprise under user context as well as business transactions context, and support deep analysis about application performance and reports about related Service Level Agreement (SLA). HP APM help the organizations, enterprises not only ensures the application availability and performance, but also evaluates the impact of these arise concerning the applications to the important business transactions and users. Moreover, HP APM also helps IT managers identify the arises, potential risks in order to provide timely acurrate fix before they impact business services and users.

II. ITOM PROCESS
THE PROCESS FOR APM INCLUDES THE FOLLOWING:

• Detect events: (or arises, potential risks) by monitoring business transactions under synthetic user context or real user context.
• Prioritize events: by using impact of these events to business service.
• Isolate events: to reduce mean time and improve transaction performance
• Diagnose events: by using multi tools to quickly find the root cause
• Repair: by using automatic resolution tasks
• Prevent potential arises: in the whole application lifecycle

In fact, IT department is often the last part who know about the issues related to applications after getting refiected by user of customers. This reduces the quality of the provided services, and reduces users’ productivity. To solve this problem, it requires a method that can detect problems arising before they affect users and business services. HP APM provide optimal method of monitoring via the HP End User Management (EUM). HP EUM provides mechanism to monitor the application transaction under context when users use applications in their daily work through two mechanisms: proactively - the synthetic users (via HP Business Process Monitor – HP BPM) and real users (via HP Real User Monitor – HP RUM). HP BPM proactively monitors application transactions, to quickly detect the potential problems before they affect users, while HP RUM monitors the transaction flows from real user while they are using applications to detect the problems that users are experiencing.

BENEFITS

II.PRIORITIZE EVENT

HP APM provides all monitoring information through Business Service Dashboard (BSD). BSD contains information about service model (including relationships, connections between components of an application: infrastructure, software, etc…) includes defined KPI for this service. Through BSD, operators will have a consolidated, unique console to evaluate the impact of the incidents to services by checking KPI status, in order to prioritize the more important incidents.

Service Level Agreement provided by Service Level Management (SLM). SLM helps link SLAs (OLA and Underpining Contract) to services and notify, generate reports based on these SLAs to provide information about service status by SLA.

BENEFITS

III.ISOLATE EVENTS

With the integrations of monitoring tools, IT managers can be able to monitor end-to-end applications centrally. Through Business Service Dashboard, organizations, enterprises can quickly isolate the impacted components (infrastructure, software, etc…) from the applications/services.

BENEFITS

IV.DIAGNOSE EVENTS

Diagnosing to detect the root cause in order to have solution is an important task to recover the operational state of the components that reflected by incidents.

HP Application Performance Management provides ability to diagnose to monitor, track and resolve the performance problems on the whole system, helps find where the problem is. This ability is provided by HP Diagnostic and HP Transaction Vision.

HP Diagnostic is a solution helps diagnose, monitor complete application to improve application performance on platforms like Java, .Net, etc… through application lifecycle. HP Diagnostic detects application bottleneck on method, SQL statement… helps administrator quickly detect which components are causing application bottleneck.

HP Transaction Vision provides ability to monitor, track end-toend business transaction performance. It supports tracking any individual business transaction and provides information of any step from client to webserver then come to back-end vice versa.

BENEFITS

V.REPAIR

After defining the root cause, the last task is to resolve it. HP APM provides ability to repair usual incidents through a consequence of automatic tasks. These tasks are performed with a consistent process, in order to reduce risks. The automation of resolution tasks is performed by HP Operations Orchestration (HP OO).

From development process, application development team want to ensure application quality and performance needs methods to test applications than actual condition. Through these testing steps, application development team need to deeply go to application components, collect real data to resolve performance problem like data loss or other popular problems. Specially, engineers need to have ability to check all the actual application transactions according to the actual to ensure the application to be operated as requirements.

When an application goes live, process of equivalent quality and development will be used by application management team to solve the actual arising problems. Using the available tool, application management team can work under necessary contexts and knowledge to quickly solve problems. This reduces cost and improve mostly effective activities.

BENEFITS

• Manage and track all centralized application development projects.
• Comprehensively understand application status in it’s whole lifecycle.
• Centrally and automatically manage the management process, workflow.
• Reduce application development team’s effort through supporting to link data from application development projects together
• Strengthen the internal and external co-operations related to application development projects
• Reduce application risks after operation started, ensure applications to meet the business requirements.
• Strengthen application availability and performance.