On November 6, 2026, Saigon Co.op officially opened Co.opmart Pro Nguyen Trai, the first Co.opmart Pro supermarket model in Ho Chi Minh City. One of the highlights of the model is the Smart Trolley, an AI-integrated smart shopping cart that supports product recognition, real-time cart updates and payment via QR code.
The solution was developed through collaboration between Saigon Co.op, HPT and technology partner Nha Trang Hitech (NHTC), based on the practical requirements of retail operations and the strategic goal of enhancing customer experience through technology. Within this collaboration, HPT participated in developing the AI-integrated Smart Trolley solution for Saigon Co.op, taking charge of solution consulting, building the overall technology architecture, system integration, data collection, and AI development together with its partners.
Representatives of HPT (left) and NHTC (right) at Co.opmart Pro Nguyen Trai
HPT participates in building the architecture and integrating the Smart Trolley solution
Drawing on its retail experience, Saigon Co.op defined the concept, the experience model and the business requirements for the smart trolley system. The specific characteristics of supermarket operations, the product selection process, and customer shopping behavior were key factors in shaping the solution.
Based on these requirements, HPT took on the role of consulting on and building the overall technology architecture, connecting components including devices, software, AI technology, and related systems. This work demands the ability to design and integrate in a cohesive manner, ensuring that the components can work together effectively in a real operating environment.
In addition, HPT directly participated in data collection and worked with partners to develop AI functions for product recognition, information processing, and cart updates. This is an important step in translating the business requirements of the retail industry into a technology solution that can be applied at the point of sale.
Meanwhile, NHTC is responsible for manufacturing the smart trolleys, integrating AIoT technologies such as cameras, RTLS, and load cells, and also collaborating on AI development and software integration according to project requirements. The combination of HPT's system integration capabilities and NHTC's device expertise helps complete the solution, from the technology platform to the finished product.
Smart Trolley applies AI Vision to enhance the shopping experience
The Smart Trolley applies AI Vision technology to recognize the products customers select, automatically recording them and updating the cart in real time. After finishing their selection, customers can pay via QR code, helping to simplify the shopping process and shorten waiting time at the checkout counter.
Some photos of Platinum-tier customers experiencing the AI self-checkout trolley at Co.opmart Pro Nguyen Trai
By integrating AI Vision with related technologies and devices, the Smart Trolley automates certain steps in the shopping journey, delivering a more convenient experience for customers and opening up the potential to leverage data for retail operations.
HPT continues to develop its AI Vision capabilities and technology integration for enterprise challenges
In the current phase (the pilot phase), HPT and its partners have completed training the AI system on approximately 1,000 SKUs, and have jointly produced Smart Trolley prototypes for real-world trials within Saigon Co.op's retail system. Once this phase is complete, the solution is expected to be scaled up for production with the capability to recognize more than 30,000 SKUs.
Beyond recognition and payment, other smart features are also planned for development, including personalized shopping plans, in-store navigation and AI-powered product recommendations. In this way, the Smart Trolley can expand its role from a checkout support tool into a solution that enhances the experience and supports retail operations.
The project at Co.opmart Pro Nguyen Trai demonstrates HPT's ability to apply AI Vision and integrate multiple technology components into retail operations. Going forward, HPT will continue to invest in developing its AI Vision capabilities and system integration, and expand cooperation with specialized partners, aiming to build highly applicable solutions that meet enterprises' needs for business innovation and improved operational efficiency.