On 19th April 2021, Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank) and HPT Vietnam Corporation announced the launch of a process automation application project using robotic software to improve productivity for VietinBank.

Attending the project announcement, on VietinBank's side, there were Mr. Tran Cong Quynh Lan - Deputy General Director; Mr. Nguyen The Thinh - Deputy Director of Information Technology Center, Head of Project Implementation Board; Ms. Dong Thi Quynh Le – Director of Payment Center; Ms. Bui Thi Huong - Deputy Director of Trade Finance Center, and leaders of departments. On HPT's side, there were Mr. Nguyen Viet Anh - Director of HPT Application Solution & Service Center (HAS), and project implementation board.

VietinBank is one of the pioneer banks applying advanced technology solutions to provide customers quality and optimal services. Keep improving operational efficiency and providing products to customers as quickly as possible, after a period of research, VietinBank expects to apply process automation solutions using robotic software (Robotic Process Automation - RPA) to maximize operation efficiency in each process, optimize customer experience. The project is part of VietinBank's digital banking strategy. HPT is the chosen partner for implementation - a partner trusted by VietinBank to cooperate and accompany throughout the development of VietinBank, to solve technology challenges for VietinBank.

RPA solution is a kind of robot software deployment that recognizes and simulates back-office tasks to perform repetitive tasks for back office employees, optimizing data and document processing speed, optimizing accuracy. RPA is also capable of communicating with other digitizing systems accurately, quickly, efficiently and consistently. A successful RPA implementation can free up approximately 20% to 30% of the workforce at the enterprise level, help employees focus on higher value added activities. To operation of financial institutions, which has many repetitive procedures, a lot of data to be processed, required high accuracy, accountability with customers, the RPA solution becomes more and more effective. This is an effective tool for the bank to implement its digital transformation strategy and optimize its operation systematically and thoroughly.

“Over the years, HPT has always been a reliable partner, cooperating with VietinBank to develop many important projects both critical in terms of expertise and scope of implementation. HPT is honored to accompany VietinBank in this project, which marks the strategic cooperation between two sides to implement digital bank strategy for VietinBank. HPT is committed to following up and providing experts to coordinate closely, adapting strict requirements of time and complexity of the project.” - Mr. Nguyen Viet Anh said.  

Mr. Tran Cong Quynh Lan shared VietinBank's development strategy

Mr. Nguyen Viet Anh - Director of HPT Application Solution & Service Center (HAS) - committed to implementing successfully the project

HPT Applicationc Solution and Sevice Center (HAS) is a BU specialized in providing optimal software solutions and services for Business Process Automation (BPM, ECM, RPA, ODM, OCR), Risk Management, Enterprise Fraud and Money Laundering Prevention, Identity and Access Management (IAM).

Especially with RPA competency, HPT has successfully deployed to a number of banks, applied for many processes. This is the foundation for HPT to successfully implement the project for VietinBank. HPT will take advantage of the opportunity to bring the most efficiency, to help VietinBank optimize operation, provide services to customers faster, enhance customer experience, increase the bank's competitive advantage.

With experience and determined development, HPT believes that this is the foundation for successful replication of RPA and confirming RPA a key solution to implement banking digital transformation.

Leaders and project implementation board of VietinBank and HPT