SmartNOCis a comprehensive, highly customizable IT monitoring solution help administrators reduce the time to monitor, detect, warn, and handle problems.
For businesses, SmartNOC brings many benefits such as optimizing the cost of deploying a monitoring system, cost of IT equipment and human resource, and reducing risk and damage on the IT system by detecting and handling problems quickly.
Who is the customer of HPT?
Online Solutions Services business center of
FPT Telecom International Company Limited (FTI-OSS) is one of the leading companies in Viet Nam, specializing in distributing supplying Wi-Fi devices and Wi-Fi marketing solutions for personal use, stores, chain stores, businesses, enterprises, and organizations.
The challenge of FTI-OSS in improving users’ experience and quality of services
Most of the customers of FTI-OSS are chain stores, coffee shops, restaurants… where wireless networks play a vital role.
Beside providing internet connections for end-user, these businesses also use Wi-Fi as the primary infrastructure (or the only infrastructure) for connecting devices such as POS machines, cameras, screens, tablets... Therefore, the reliability and stability of wireless infrastructure are increasingly concerned by business owners.
Aware of that concern, FTI-OSS quickly made plans to increase service quality and customer experience. Requirements: measure service quality and expertise of centralized Wi-Fi system’s users, alert administrators by messages (SMS, Viber, iMessage, Telegram…), allow administrators to connect and monitor system status through web-app provided by FTI-OSS. However, the restriction that the devices are scattered everywhere, different network models… pose a difficult challenge to FTI-OSS.
HPT solutions
HPTprovided a comprehensive, highly customizable monitoring solution – SmartNOC, which helped FTI-OSS solve problems and difficulties in building monitoring service to provide to customers.
Result of deloyment
- SmartNOC solution, customized for monitoring Unifi Wi-Fi device, helped FTI-OSS and their customer to monitor over 3000 Unifi Wi-Fi devices across many locations, with a different network model.
- Integration and automation helped FTI-OSS reduce 80% of the time spent operating and managing the monitoring system.
- The consistent Wi-Fi system improved the user experience. Over 70% of customers gave positive feedback on FTI-OSS’s monitoring service.
- It is expected that the number of monitored devices may exceed 7000 by early 2022.
HPT SmartNOC – monitoring solution with highly customization ability – constantly improve to adapt to all customer demands.
HPT Vietnam Cooperation has over 27 years of experience providing ICT solutions and services, developing software, and integrating modern technologies.
With competency, diligence, constantly learning, accumulating knowledge and experience in both technology and skill, cooperating with world-leading IT companies, HPT has successfully deployed many projects for customers in many fields such as government, banking, stock, insurance, manufacturing, retail, education… from large-scale enterprises to small and medium enterprises.
If your enterprise or organization has concerns or is looking for a partner to consult and deploy a comprehensive, highly customizable IT monitoring solution, don’t hesitate to contact HPT to explore SmartNOC better and be served by our services.