OVERVIEW

The chatbot software will automate customer service tasks, creating a team of virtual assistants ready to respond immediately whenever customers request. This team operates 24/7, working regardless of day or night and is not influenced by emotions like humans.

Common requests and communication scenarios will be processed by the chatbot, while undefined requests will be transferred to customer support staff, and these new requests will gradually be added to the script.

The chatbot communication channel can be integrated with popular customer applications such as Facebook Messenger, Skype, Whatsapp, Viber, Zalo, etc., providing customers with a familiar and user-friendly experience.

The chatbot's knowledge is trained on the customer support process database, natural language processing, and artificial intelligence applications to understand customer intentions in every context.

In addition to communicating and responding to customer enquiries, the chatbot can also integrate with application systems to process transactions for customers directly on the chat environment.

BENEFITS

Understanding natural language, supporting multiple languages

Recognizing context in communication contexts

Remembering every detail of each customer's interaction

Compatible with all chat environments

Integrating business systems

Supporting human intervention in some complex situations

Optimizing work processes

Real-time data analysis.